Posted today by a friend in regional Victoria:
"Me: I’d like to change my home phone plan.
Telstra: Certainly Plan A will provide xyz.
Me: Sounds great, sign me up.
Telstra: What is your address?
Me: Strathlea Rd, Strathlea, 3364.
Telstra: Please hold while I set this up.
25 minutes later
Telstra:Thank you for waiting. We are unable to provide a home phone to that address.
Me: I am calling from my home phone at this address.
Telstra: Please hold while I try again.
Another 25 minutes.
Telstra:Thank you for waiting, we definitely can’t provide a home phone service to that address.
Me: Well I am calling from my home phone at this address.
Telstra: How long have you had the service?
Me: My grandparents had the phone connected to this address in 1926, my grandmother operated the local telephone exchange from this address until 1968, then we switched over to an automatic exchange 5 km down the road, so my family has had a phone at this address for 92 years.
Telstra: Oh, there must be a problem our end, I’ll get it fixed and call you back. Do you have a mobile number?"