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Discussion: AP was down

in: Orienteering; Adventure Racing; The Website

Aug 12, 2020 12:16 PM # 
Apologies for the recent downtime, it was a hardware issue. We are back in action on all-new hardware now, but it might be a bit slower than normal until the cache warms up. Thanks for your patience.

If you are missing training sessions that should have synced in the last few hours, I think those services should try to re-send them later. So you can wait to see if they appear or add them manually (since we all have practice with that recently).
Aug 12, 2020 12:20 PM # 
i was wondering about this this morning. i was thinking maybe the Eco-Challenge audience preemptively overwhelmed the servers.
Aug 12, 2020 12:44 PM # 
Just in case you haven't heard it enough recently, thank you Ken for AP.
Aug 12, 2020 1:34 PM # 
My first thought was a ransomware incident.
Aug 12, 2020 1:52 PM # 
Thank you, Ken! :)
Aug 12, 2020 2:07 PM # 
There's hardware? I figured this was all running on AWS or something.
Aug 12, 2020 2:21 PM # 
Yes, but AWS has underlying hardware and associated hardware issues also. There is monitoring and typically (not this time) some warning before complete failure which allows moving things around without downtime.
Aug 12, 2020 6:36 PM # 
There is no cloud, just somebody else's computer...
Aug 12, 2020 10:37 PM # 
So glad AP is back. Life feels empty without it.
Aug 12, 2020 10:51 PM # 
Much appreciated - guessed something was up.
Aug 13, 2020 10:41 AM # 
Yep, had a short outage but AP caught up overnight. Thanks Ken for a great service
Aug 13, 2020 12:14 PM # 
Thanks Ken!!
Aug 22, 2020 5:55 AM # 
Thank you Ken!
Sep 15, 2020 8:30 PM # 
Anyone else not having AP sync with Garmin Comnect? Or what user error might I have done?
Sep 15, 2020 8:45 PM # 
Happened me this evening. Used manual option.
Sep 15, 2020 9:05 PM # 
I had that problem this morning. Then I cycled my phone, with the Garmin app, on and off to clear a different problem. When I looked at AP later, my track was up and I was double booked.
Sep 15, 2020 9:32 PM # 
Yes intermittently. From connect to Strava right away but takes quite a while to get to AP.
Sep 15, 2020 9:44 PM # 
Seems to have sorted itself now :) Looking further I needed close and reopen garmin app as you say Walk. Thanks everyone!
Sep 15, 2020 10:56 PM # 
Still not working. An entry from this morning showed up about 4 hours later, one from this afternoon not yet.
Sep 16, 2020 12:00 AM # 
I can see this afternoon’s ride from 2:00 or was there another?
Sep 16, 2020 6:31 AM # 
No, that was it, but it didn’t show up until around 7 or so
Sep 16, 2020 4:09 PM # 
Just worked straight away for me.
Sep 17, 2020 3:26 PM # 
Much appreciated Ken!
Sep 20, 2020 1:21 AM # 
Thanks Ken!

This discussion thread is closed.