Training Log Archive: dlevineIn the 7 days ending Apr 23, 2016:
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Wednesday Apr 20, 2016 #
6 AM
Core Training (Total Training) 43:00
4 PM
Running 42:00 [2] 3.2 mi (13:07 / mi)
Out in the heat too soon after lunch (it wasn't a pre-planned run) and both Phil and I had moments where something seemed to "catch" in our legs and we started walking for a while. My right leg is surprisingly sore now - and not anywhere where it got worked out this morning, so...
Monday Apr 18, 2016 #
6 AM
Core Training 38:00
Sunday Apr 17, 2016 #
12 PM
Backpacking 1:00:00 [1] 3.0 mi (20:00 / mi)
Gear test up and around the hills behind the house.
Full story: After eleven years, my Arc'teryx backpack was wearing out. In particular, the shoulder straps were frayed and the padding exposed. I took a picture and emailed it to the company asking about a replacement - joking that I had been told that the entire pack had a lifetime guarantee. I was called within an hour and told that it WAS COVERED. Determining the size was tricky, but with the help of the rep, that happened, too. They immediately sent a replacement. When it arrived, I thought it was too small and emailed again; this time it took fifteen minutes for the same guy to call and talk me through the installation of the newer, slightly differently designed part. Overall - BY FAR THE BEST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!!
(Oh, I should add that the test went flawlessly.)
Full story: After eleven years, my Arc'teryx backpack was wearing out. In particular, the shoulder straps were frayed and the padding exposed. I took a picture and emailed it to the company asking about a replacement - joking that I had been told that the entire pack had a lifetime guarantee. I was called within an hour and told that it WAS COVERED. Determining the size was tricky, but with the help of the rep, that happened, too. They immediately sent a replacement. When it arrived, I thought it was too small and emailed again; this time it took fifteen minutes for the same guy to call and talk me through the installation of the newer, slightly differently designed part. Overall - BY FAR THE BEST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!!
(Oh, I should add that the test went flawlessly.)