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Discussion: 2017 West Point Event Fees Refunded

in: West Point National Meet (Apr 22–23 - West Point, NY)

May 15, 2017 4:22 AM # 
I received a notice last week that PayPal was refunding my fees for the West Point event. I've sent them (West Point), a couple emails but received no reply. Perhaps they are busy with graduation? or other activities?

I'm curious if others who payed on-line using PayPal also had their fees refunded???

Does West Point even realize? or care? Seems as though there could be quite a bit of money involved.
May 15, 2017 5:10 AM # 
That happened to me (as RMOC registrar) when I had a typo in our PayPal remittance email address for a local meet. I didn't realize the mistake until I got a refund notice for my own entry fee about a month later -- and then I had to re-request payments from all the attendees. Not sure if that's what happened with the West Point meet...but I guess that's one possibility.
May 15, 2017 10:48 AM # 
We got the same notice.
May 15, 2017 11:33 AM # 
Same here.
May 15, 2017 11:40 AM # 
Not only was my original charge cancelled, but I got a refund on top of it. So at this point am $92 ahead. Hope this can be straightened out. No wonder the defense budget is going up.
May 15, 2017 11:51 AM # 
The account we use shows the payment "pending." I wonder if that means they're working on it, or that it's been sitting in PayPal for less time and thus has not yet been canceled/refunded.
May 15, 2017 12:51 PM # 
I had the same thing (netting to zero payment) and emailed them about it last week. Haven't heard back yet.
May 15, 2017 1:40 PM # 
Early this morning I received two emails, same timestamp.

First was from EventReg and said roughly: Thank you for paying online, your payment has been confirmed.

Second was from PayPal and said:

This payment was returned for the following reason(s):

USMA Orienteering Team is not a Verified PayPal member.
May 15, 2017 2:46 PM # 
@tp, who did you email?

I sent a note a few minutes ago to the commanding officer/ officer-in-charge.
May 15, 2017 3:50 PM # 
Janet - The registrar and, a few days later, also the officer-in-charge. (and I had gotten the same messages as fossil, but a week or two ago)
May 15, 2017 4:03 PM # 
Ditto on fossil's email (nearly two weeks ago) and also emailed the registrar shortly after, with no response.
May 15, 2017 5:12 PM # 
I got the same emails a couple of weeks ago, but figured somebody else would deal with it (and I'm surprised the discussion took so long to appear here). My guess is that all entry fees have erroneously been refunded, and that this will be a bit of a mess.
May 15, 2017 6:48 PM # 
Mine is still listed as pending in Paypal, as it has been since I registered in March. However, the charges definitely went through on my credit card. I have not received an email or had my money come back (at least not yet).
May 15, 2017 6:55 PM # 
Remember the good old days? When you'd read ON/A to discover the upcoming meets? And then tear out the Meet Entry Form from the magazine and mail it in with your paper check?

Simple, easy.....and no way to hack the paper form or check!
May 15, 2017 7:16 PM # 
yeah, right. Show of hands... how many meet registrars want to go back to the paper system?
May 15, 2017 7:17 PM # 
Having done it, I'm with fossil on this.
May 15, 2017 8:08 PM # 
Mr Wonderful:
and no way to hack the paper form or check!

It is not challenging to find instances of mailed checks stolen en route and cashed by someone other than the intended recipient.
May 15, 2017 8:59 PM # 
Ten years ago, I did my first stint as registrar, for HVO's Surebridge Challenge. I used the predecessor of EventReg, which, at that time, had to be customised for each event by its developer, Kent Shaw. All waivers were paper, and all payments were by check (or cash at check-in). By the weekend of the event, I had a 3-ring binder filled with waivers.

While online payment via PayPal (or, earlier, GooglePay), was a timesaver, the bigger enhancement was the online waiver; that allowed the entire registration process to be paperless. I still have the same binder, but in recent years it typically gets just a handful of papers (a bit more for IS/IC Champs).

Long story shory: There is NO WAY I would serve as registrar without the current tech (occasional glitches notwithstanding)

As for this USMAOC matter, I got an EventReg payment confirmation e-mail, but thought it was just a resend of the original -- and hadn't noticed that the amount was negative.

[EDIT: The e-mail I got today had a positive amount; so, perhaps the PayPal recipient e-mail was corrected and payments were completed. For the cadets' sake, I hope so...]

I suspect the problem went unnoticed because cadets in general -- and the registrar in particular -- do not have access to the PayPal account for the Cadet Activity Fund. That being the case, there would be no way to readily verify that registrant payments were being received -- let alone refunded.
May 15, 2017 9:59 PM # 
As an occasional registrar -- no way do I want to go back to the paper entries and handling all those checks!
May 15, 2017 10:26 PM # 
I too have done it both ways and heartily endorse EventReg which has seen improvements since Kent Shaw's days, thanks to its new handler, Ed Despard. First time as registrar, 1998 Billygoat; a couple of Ski O Champs around the same era; first A meet, 2006 short/long (now called middle and Ultralong) champs.

Paperless is the way to go!
May 16, 2017 1:37 AM # 
Hello all, as you all have realized, there has been a problem with our Pay Pal account. Be on the lookout for an explanatory email in the next few days.

I apologize for the inconvenience.

- Trey Grindley
May 17, 2017 7:53 PM # 
I'm going to choose to believe Chitownclark's remark was intended sarcastically, as the preponderance of the evidence is that this is the only reasonable interpretation.
May 20, 2017 11:00 PM # 
Unless you actually know Clark. In which case the preponderance of evidence would point to taking his comment at face value.

I also would never dream of returning to paper registration but, it is important to acknowledge that there is a small, but vocal, minority that very much wishes for the good old days.
May 21, 2017 3:43 AM # 
I suspect Clark may never have experienced EventReg. It is a while since he has been at an A meet.
May 21, 2017 10:27 PM # 
I did not know this meet was free after rebate. I did not pay attention.

I remember the good old days of mid-1990's. America was still young and fresh.
The maps were high quality then, and factory-printed--could read 1:15k scale easily. Even the weather was better. I remember running in mid-summer at Devil's Thumb and White Ranch, it was cool and dry. Now it's too hot and humid in April.
May 22, 2017 1:26 AM # 
I remember the good old days of mid-1990's. The maps were high quality then, and factory-printed--could read 1:15k scale easily.

A Texan was showing a New Yorker his ranch, and commented that it would take him all day to drive all the way around it. The New Yorker replied, "Yeah, I used to have a truck like that, too".

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